We understand that sometimes you may change your mind. That’s why you have 14 days from delivery to return any unwanted items to us. Any returned items must be in perfect condition and be unworn.

We offer refunds, exchanges and store credit notes within this 14 day period.

On the rare occasion you receive a faulty item please contact us to arrange your replacement or refund.

If you have any questions relating to your return please email us at:

Hello@frankandrey.co.uk

If you have any questions or require help with your order please do not hesitate to contact us at Hello@Frankandrey.co.uk

We aim to respond to all email enquiries within 1 working day.

Standard delivery: 3-7 days.

Express delivery: 1-2 days.